As a real estate professional, part of your job is helping your buyers and sellers in any way possible. If you’re a great real estate professional, this duty extends long after closing. That’s where having an excellent home warranty comes in. Like a helping hand clients can rely on whenever they need, a great home warranty plan should be treated as a staple in your service offerings—not an afterthought.
Mark Schupp, senior sales vice president at Star One REALTORS® in Cincinnati, Ohio, has been working in real estate for 39 years. For the past seven, he’s been educating his clients about the advantages associated with home warranties such as the HSA Home Warranty, a premium warranty provider that’s been offering high-quality, comprehensive plans and superior customer service for over 30 years.
“Any homeowner could benefit from having an HSA home warranty,” says Schupp, who explains that the coverage can help minimize homeowners’ exposure to unforeseen and untimely failures of covered system components or appliances.
Schupp’s favorite part about working in real estate is helping his clients and customers achieve their goals, and a home warranty is one of the tools he uses to attain this.
How does HSA work for Schupp’s clients? “Having a home warranty helps my sellers and buyers reduce their stress,” says Schupp, who goes on to explain that a warranty minimizes the chance of liability for sellers during the selling process, and for buyers for a minimum of one year following the closing. This is a major boon for both. “For my buyer clients, it gives them comfort knowing that for at least one year after closing, their exposure for paying for any covered mechanical problems that might arise is less than it would be if they didn’t have the home warranty.”
This takes an immense weight off his clients’ shoulders and makes them feel provided for by not only Schupp, but HSA’s skilled and communicative sales reps. Schupp’s local HSA rep, Kristen Moore, keeps his team informed of changes in the program or plans, and helps him better explain the warranty process to his clients and customers. If needed, Kristen is happy to hop on the phone with clients to offer an explanation about terms of service, as well as to intercede should something go awry.
“We have a fantastic rep in our region,” says Schupp. “In fact, I have a nickname for her; it’s ‘Sunshine,’ because she’s always smiling, returns calls quickly, and if necessary, she’ll reach out to my clients and help them navigate through the claims process.”
In an ideal world, each and every real estate transaction you assist with will run smoothly, and your clients will feel supported, taken care of and heard. However, having a reliable home warranty offering is critical in providing support should things not go as planned during and after the sale, creating the happiest homeowners, every time.
For more information, please visit www.onlinehsa.com.
Zoe Eisenberg is RISMedia’s senior content editor. Email her your real estate news ideas at zoe@rismedia.com. For the latest real estate news and trends, bookmark RISMedia.com.
