"I'm thrilled to lead an incredibly effective and efficient remote workforce that truly understands customer service and the needs of the agents."
“I’m thrilled to lead an incredibly effective and efficient remote workforce that truly understands customer service and the needs of the agents,” says Onnen, who has successfully managed a large, newly remote workforce.
In addition to these successes, Onnen is leading the development of a transaction coordination platform created to help with in-house handling of agent files starting in 2021.
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