“It’s certainly the first stop to make when working through an issue,” she says.
In one case, Robertson had a client with a hot water-heater issue shortly after they moved into their new home. It was determined that the tank was propane fueled as opposed to natural gas. Thanks to Robertson’s contact at AHS, the team became very involved to make sure the contractor had the ability to work on a propane fuel hot-water tank, and they continued to work until the issue was resolved in a timely manner.
When asked about her favorite aspects of working with the company: “I think it’s the support that I get at the local level. Every time I call my local sales rep, Mary, whether I have to escalate something, or if I need help getting a product ordered, I never get the feeling that I’m bothering her. I feel like when I have somebody that’s a part of my team, I want them to respond how I respond, and Mary does that. I know that if my client comes to me, and I go to her, she’s going to support us.”
The AHS team is also willing to go the extra mile. Whenever Robertson needs assistance putting together marketing tools for a home or additional help promoting the benefits of a home warranty to a buyer, AHS is there and ready to lend a hand.
“There are many more success stories, and I’m very proud to work with American Home Shield,” says Robertson. “I don’t always get the answer that I wish I could have, but at the same time, I’m certainly provided with reasons an item isn’t covered, followed by any options a client might have…and it’s always great to have options.”
For more information, please visit www.ahs.com/realestate.
