Keller Williams Reports Q3 2019 and YTD Results

Keller Williams continued to expand internationally, achieve technology milestones and top franchise and industry-related rankings.

“This quarter was the most impressive quarter we’ve experienced in our 36-year history of our company,” says Gary Keller, co-founder, chairman and CEO, Keller Williams. “We owe the entirety of our success to our agents. It’s their expertise and their passion for the business that makes us the company we are, and, it’s our agents that dictate where we’re headed—especially in technology and education. Every day, we look to them and ask, ‘How can we ensure the success you’re having today continues?'”

Technology and Industry Highlights

• Command, a smart CRM-plus suite of apps hosted on the Keller Cloud platform, was made available in Q1 2019, and has 99,875 active users, as of Sept. 30. By Q3 2019 end, agents added 39.2 million contacts.
• Year-to-date (as of Sept. 30), 48,151 live referrals were sent via Kelle, a proprietary AI-fueled real estate agent business application, representing $12.6 billion in sales volume.
• In July, KW released SmartPlans, a workflow management app within Command; 3.5 million consumers are on SmartPlans, as of Sept. 30.
• As of Sept. 30, agents have created 233,139 unique designs via Designs, a real estate-centric graphic design app that was released in late Q2 2019.
• As of Sept. 30, agents are tracking 406,754 deals across phases of a sales pipeline (appointment, active, under contract and closed) in the Opportunities app of Command, up 230.2 percent from Q2 2019 end.
• In Q3 2019, active users of Opportunities app hit 55,748, up 252.1 percent from Q2 2019 end.
• In July, KW announced a partnership with DocuSign to fuel a more powerful agent-centric and insight-driven consumer experience.
• In July, Forbes named KW (No. 8 out of 300 ranked) one of the “Best Employers for Women.”
• In August, KW announced a partnership with Offerpad to scale Keller Offers into 12 new markets by end of Q4 2019. Further markets for 2020 expansion to come.
• In September, Forbes named KW (No. 173 of 250 ranked) one of the “Best Employers for New Graduates.”
• In Q3 2019, Keller Williams also expanded globally into Malaysia and Japan.

“We’re making huge strides in our journey to deliver the end-to-end platform that our agents need to provide the personalized, data-enriched experience their clients expect,” says Josh Team, president, Keller Williams.

“Our agents are already leveraging Command, every day, to lead generate and win more business. Designs—the graphic design and marketing arm of Command—has been used to create over half a million custom-branded graphics to date. And, as of today, agents are running over 8 million SmartPlans to automate routine tasks and free up their time.

“Together with our agents, we’ve built what is unquestionably the most comprehensive end-to-end platform in the industry, And, we’re 100-percent dedicated to continuing to listen and learn from them, iterate and deliver the best for our people.”

According to the National Association of REALTORS® (NAR), the number of existing homes sold in the U.S. increased 2.8 percent in Q3 2019 over the same period last year and the sales volume associated with those homes increased 6.4 percent compared to the same period of 2018.

United States and Canada (Production in Q3 2019)

• Franchise is now home to 162,289 agents in the U.S. (158,679) and Canada (3,610), as of Sept. 30.
• Agents closed 323,187 transactions in Q3 2019, up 5.6 percent over Q3 2018.
• Agents closed $101.7 billion in sales volume, up 8.8 percent from the previous Q3.
• Agents took 198,174 new listings (new market inventory), up 1.2 percent over Q3 2018.
• Listings taken volume totaled $68.7 billion, up 3.9 percent over Q3 2018.
• Agents wrote 336,817 contracts (projected closings), up 5.1 percent over Q3 2018.
• Contracts written volume was $105.1 billion, up 9.3 percent over Q3 2018.

According to NAR, the number of existing homes sold in the U.S. declined 1.7 percent year to date (as of Sept. 30) in 2019 and the sales volume associated with those homes increased 3.3 percent compared to the same period of 2018.

United States and Canada (Production YTD 2019)

• As of Sept. 30, agents closed 859,140 transactions, up 2.0 percent over the same period of FY 2018.
• Agents closed $265.6 billion in sales volume, up 3.5 percent over the first three quarters of FY 2018.
• Agents took 605,111 new listings (new market inventory), up 1.1 percent over same period of FY 2018.
• Listings taken volume totaled $213.8 billion, up 3.4 percent over the first three quarters of FY 2018.
• Agents wrote 969,097 contracts (projected closings), up 2.2 percent over the same period of FY 2018.
• Contracts written volume was $299.1 billion, up 4.0 percent over the first three quarters of FY 2018.

Keller Williams Worldwide (Production outside the U.S. and Canada in Q3 2019)

• Outside of the U.S. and Canada, the franchise is now home to 9,021 agents, as of Sept. 30.
• Agents closed 8,196 transactions in Q3 2019, up 17.4 percent over the same period in FY 2018.
• Agents closed $1.2 billion in sales volume, up 9.0 percent over the previous period.
• Agents took 23,122 new listings (new market inventory), up 21.8 percent over Q3 2018.
• Listings taken volume totaled $7.3 billion, up 29.7 percent over Q3 2018.
• Agents wrote 10,896 contracts (projected closings), up 29.1 percent over Q3 2018.
• Contracts written volume was $1.0 billion, up 13.6 percent over Q3 2018.

Keller Williams Worldwide (Production outside the U.S. and Canada YTD 2019)

• Agents closed 23,027 transactions YTD in FY 2019, up 17.2 percent over same period of FY 2018.
• Agents closed $3.4 billion in sales volume, up 3.6 percent from the first three quarters of FY 2018.
• Agents took 68,918 new listings (new market inventory), up 29.9 percent over same period of FY 2018.
• Listings taken volume totaled $22.4 billion, up 34.2 percent over same period of FY 2018.
• Agents wrote 30,087 contracts (projected closings), up 33.3 percent over same period of FY 2018.
• Contracts written volume was $3.0 billion, up 12.6 percent over same period of FY 2018.

Outside of the U.S. and Canada, KWW regions include Argentina; Belgium; Belize; Bermuda; Cambodia; Chile; Colombia; Costa Rica; Czech Republic; Dubai, UAE; France; Greater Shanghai, China; Greece; Indonesia; Ireland; Israel; Italy; Jamaica; Japan; Luxembourg; Malaysia; Mexico; Monaco; Morocco; Nicaragua; Northern Cyprus; Panama; Philippines; Poland; Portugal; Puerto Rico; Romania; Southern Africa; Southern Cyprus; Spain; Trinidad and Tobago; Turkey; United Kingdom; and Vietnam.

For more information, please visit www.kw.com.