RISMEDIA, January 15, 2010—Home Warranty of America, one of the leading providers of home warranties and options in the United States, announced the release of a new online claims reporting system for its customers. Requests for service on any covered home equipment can now be set instantly in motion by visiting the HWA website.
In just a few steps, this powerful new system guides the user through enough simple diagnostic questions to dispatch the proper service contractor and alert HWA to their customer’s problem.
“We never stop developing new systems and processes to offer the best possible service to our customers. This has been a key to our success and will be in the future too. We’re looking forward to refining and adding to this new system’s features, using customer input to make it even more valuable to them and our service contractors,” said Marc Roth, CEO and President of HWA.
“In our Customer Service Department, speed and accuracy are everything. The new Claims Online System really enhances the speed with which we can serve our customers. It allows us to know exactly what is wrong right away and automatically assigns one of our top service contractors,” added Rob Sobel, Director of Operations for HWA.
For more information, visit www.hwaHomeWarranty.com.
