The real estate industry is predictably unpredictable. From shifting markets to rising rates and everything in between, it can be hard to traverse the forever undulating terrain. One thing that should remain consistent, however, is your commitment to your clients and agents.
For Gordon Miles, president and COO of Berkshire Hathaway HomeServices Nevada and Arizona Properties, this commitment means offering a full suite of services, including a reliable home warranty.
Known for its impeccable agent service, hands-on coaching and continued agent development, Berkshire Hathaway HomeServices Nevada and Arizona Properties has been recognized as one of the top 20 real estate companies in the nation. Founded 35 years ago, the full-service brokerage—with 21 offices and 2,000 agents between the two states—has also been included in Inc. Magazine’s 500/5000 list for three straight years.
With such an outstanding reputation, Miles knew he needed to find a home warranty company that could not only live up to his reputation, but improve upon it. To ensure he was best servicing his clients and agents, Miles partnered with HSA Home Warranty, a home warranty company offering comprehensive plans to buyers and sellers.
According to Miles, the decision was clear once he heard about HSA’s reputation for excellent service. “HSA has always stepped up when we needed them to and has demonstrated what a great partner they can be,” says Miles.
So how can joining forces with a stand-out home warranty company help you excel? Below, Miles outlines a number of ways his company has benefitted from their long-standing relationship.
Putting the Agent at Ease
The ability to offer an accountable home warranty helps take the weight off the agent’s shoulders, offering them a first line of defense should anything go awry once the sale has closed. “I know that I’m providing our clients with a reputable, safe and stable home warranty product that will be there when they need help,” says Miles.
“When you’re able to tell a client, ‘don’t worry, that’s covered on your warranty policy,’ it’s a great feeling,” Miles explains. “If they have an issue after closing, and you can come save the day, that makes the agents and the clients happy.”
Setting Yourself Apart
Offering client support past the closing will automatically set you apart from the competition, as clients will feel like they’ve partnered with someone they can depend on not just throughout the sale, but for the long run. “It’s just one more service we can offer that helps us stand out, especially with the listing coverage,” says Miles, who notes that offering an HSA home warranty has helped close a sale on many occasions.
Maintain and Lengthen Relationships
In addition to a strong inter-company relationship, Miles notes that HSA has helped assist with client retention, allowing his agents to maintain and strengthen their relationships. Knowing the agent has their back past closing will encourage clients to pass along referrals, fostering a long-lasting relationship between the client and the agent.
“HSA serves both the client and the agent,” says Miles. “It’s a home run.”
For more information, please visit www.onlinehsa.com.
