RISMedia
  • News
  • Premier
  • Reports
  • Events
  • Power Broker
  • Newsmakers
  • More
    • Publications
    • Education
No Result
View All Result
  • Agents
  • Brokers
  • Teams
  • Marketing
  • Coaching
  • Technology
  • More
    • Headliners New
    • Luxury
    • Best Practices
    • Consumer
    • National
    • Our Editors
Join Premier
Sign In
RISMedia
  • News
  • Premier
  • Reports
  • Events
  • Power Broker
  • Newsmakers
  • More
    • Publications
    • Education
No Result
View All Result
RISMedia
No Result
View All Result

Providing Clients a High Level of Service Throughout the Buying and Selling Process

Home Latest News
By Keith Loria
May 16, 2021
Reading Time: 2 mins read
Providing Clients a High Level of Service Throughout the Buying and Selling Process

Happy Asian family. Father, mother and daughter in new house with white plastic roof. concept new housing of family with Copy space for website banner.

American Home Shield Goes Above and Beyond to Meet and Exceed Client Expectations

Rick Cunningham became a real estate agent in 1997, and by 2003, he began opening real estate offices and investing in real estate companies. Today, he serves as owner and operating principal for Keller Williams Santa Monica and has ownership in 19 Keller Williams offices across California and Hawaii.

The past year has been difficult on the real estate side of things, with Cunningham describing the market as completely bottoming out. While the commercial side of the business continues to be slow, he notes that things have started to turn around on the residential side.

Committed to ensuring that each and every customer feels like a VIP, Cunningham utilizes American Home Shield® (AHS®) home warranties to add to the high level of service he provides buyers and sellers alike.

“I have integrated home warranties into my very tight eco-system. Now, when a consumer comes in to close a transaction, they can even sit in our coffee shop to sign loan documents,” says Cunningham, “while inside is my insurance company and mortgage company. Our goal is to create this one-stop, high-level concierge service for our clients.

“We want to make a great experience for the consumer and, therefore, create a greater retention for the client. That helps me attract bigger and better agents,” explains Cunningham.

Keller Williams Santa Monica utilizes home warranties for both buyers and sellers, and recommends that everyone get seller coverage first and then transfer it to buyer coverage at closing.

“I would bet we are one of the bigger firms out there promoting a home warranty for the seller first and then converting (to the buyer),” says Cunningham.

“It seems like Murphy’s Law that a refrigerator breaks down shortly after a house is transferred to a buyer,” adds Cunningham. “What I love about this coverage is the fact that it’s seamless from seller policy to buyer policy. This avoids any sort of issue as we’re transferring the property.”

The responsiveness of the AHS team and their willingness to get claims resolved is one of the things Cunningham likes best about the warranty service.

Plus, he calls it one of the least expensive risk management tools an agent can use, and now more than ever, consumers appreciate when they are being looked out for.

“I believe that as a broker, it can help reduce risk,” concludes Cunningham. “It also saves me and my agents on deductible reduction. Those are big things.”

For more information, please visit www.ahs.com/realestate.

Keith Loria is a contributing editor to RISMedia.

Tags: AHSAmerican Home Shield®Business ModelHome WarrantyReal Estate AgentSuccess Tips
ShareTweetShare

Keith Loria

Keith Loria is a contributing editor for RISMedia.

Related Posts

Creating a More Equitable and Diverse Industry
Agents

Creating a More Equitable and Diverse Industry

March 30, 2023
Window to the Law: Avoiding Risks of Contract Terminations
Agents

Window to the Law: Avoiding Risks of Contract Terminations

March 30, 2023
Wallace Relaunches as Largest Independent Real Estate Firm in East Tennessee
Agents

Wallace Relaunches as Largest Independent Real Estate Firm in East Tennessee

March 30, 2023
Anywhere Highlighted in Fortune Magazine
Agents

Anywhere Highlighted in Fortune Magazine

March 30, 2023
Outdoor Kitchen/Entertaining Areas Top Buyers’ Must-Have Amenities List
Agents

Outdoor Kitchen/Entertaining Areas Top Buyers’ Must-Have Amenities List

March 30, 2023
Pending Home Sales Increase for Third Straight Month
Agents

Pending Home Sales Increase for Third Straight Month

March 29, 2023

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Tip of the Day

Tips for Property Tech Tool Adoption

Tools with the lowest engagement often have the lowest awareness, but there's good news, too—tools with low awareness frequently have the highest satisfaction levels among those who do use them. Here are a few strategies to improve awareness of tech tools and increase adoption rates. Read more.

Business Tip of the Day provided by

Recent Posts

  • Creating a More Equitable and Diverse Industry
  • Window to the Law: Avoiding Risks of Contract Terminations
  • Wallace Relaunches as Largest Independent Real Estate Firm in East Tennessee

Categories

  • Spotlights
  • Best Practices
  • Advice
  • Marketing
  • Technology
  • Social Media

The Most Important Real Estate News & Events

Click below to receive the latest real estate news and events directly to your inbox.

Sign Up
By signing up, you agree to our TOS and Privacy Policy.

About Blog Our Products Our Team Contact Advertise/Sponsor Media Kit Email Whitelist Terms & Policies ACE Marketing Technologies LLC

© 2023 RISMedia. All Rights Reserved. Design by Real Estate Webmasters.

No Result
View All Result
  • Home
  • Premier
  • Reports
  • News
    • Agents
    • Brokers
    • Teams
    • Consumer
    • Marketing
    • Coaching
    • Technology
    • Headliners New
    • Luxury
    • Best Practices
    • National
    • Our Editors
  • Publications
    • Real Estate Magazine
    • Past Issues
    • Custom Covers
  • Events
    • Upcoming Events
    • Podcasts
    • Event Coverage
  • Education
    • Get Licensed
    • REALTOR® Courses
    • Continuing Education
    • Luxury Designation
    • Real Estate Tools
  • Newsmakers
    • 2023 Newsmakers
    • 2022 Newsmakers
    • 2021 Newsmakers
    • 2020 Newsmakers
    • 2019 Newsmakers
  • Power Broker
    • 2023 Power Broker
    • 2022 Power Broker
    • 2021 Power Broker
    • 2020 Power Broker
    • 2019 Power Broker
  • Join Premier
  • Sign In

© 2023 RISMedia. All Rights Reserved. Design by Real Estate Webmasters.

X