Heritage Texas Properties of Houston, Texas, has been awarded the prestigious RELO® Quality Certification by the Chicago-based Leading Real Estate Companies of the World® network. The RELO® Quality Certification (RQC) was the first program in the relocation industry to quantify and qualify what true relocation service excellence means. Modeled after the Malcolm Baldrige national quality award, it was created by the network to provide measurable standards for the pursuit of relocation excellence.
Heritage Texas Properties earned the certification only after its relocation department met stringent standards and completed a rigorous and lengthy application process, overseen by a committee of leading industry professionals. Virtually every aspect of the company’s relocation operation was reviewed thoroughly, using specific criteria to evaluate performance and production, staffing, training and continuing education, quality and scope of relocation service, program marketing, customer satisfaction, technology resources, office facilities, and more.
“We are incredibly honored to be counted among such an elite group of real estate companies that hold this certification,” says Heritage Texas Senior Vice President Kirsten Abney, CRP, RCC, WRS, who heads the company’s relocation department. “Our primary goal is and always has been to provide an outstanding experience for our clients – a goal that guides us every day. What we have achieved would not have been possible without the enthusiastic support of our entire company, including that of Robin Mueck, our CEO. Our team is truly humbled and will use the knowledge we gained through this rigorous process,” Abney says.
According to Pam O’Connor, president and CEO of Leading Real Estate Companies of the World®, Heritage Texas Properties exemplifies the quality standards on which the RQC is based. “The RQC is awarded only to the industry’s most highly respected relocation departments,” O’Connor commented. “RQC firms have distinguished themselves by demonstrating real expertise in addressing employee mobility needs, and it is a great pleasure to welcome Heritage Texas Properties to this elite group of companies.”
In operation for almost four decades, Heritage Texas Properties is a market leader, operating offices from the Gulf Coast to Central Texas.
For more information, visit www.leadingre.com.
