HSA Home Warranty has been providing first-class service and quality home warranty products to homeowners and real estate partners for more than 30 years.
That’s why, in 2001, when Berkshire Hathaway HomeServices Fox & Roach, REALTORS® went searching for a warranty provider, choosing HSA Home Warranty was a no-brainer.
“When we first decided to establish a relationship with a warranty provider, we interviewed several companies,” says Steve Storti, CMO of BHHS Fox & Roach, REALTORS®. “HSA impressed us more than the others with their products and their commitment to service.”
Initially working with two warranty companies, Kathy Boucher—home warranty marketing manager at BHHS Fox & Roach, REALTORS®— explains that the firm has been working exclusively with HSA since 2006. “The sales representatives have been great,” says Boucher. “They’re very hands-on and always available to help, which I don’t think you get in a lot of companies.”
Storti agrees that the firm has enjoyed an excellent relationship with HSA over the years, one defined by open, honest dialog and collaboration on key issues.
And working with HSA has become a smooth process for the firm. In fact, BHHS Fox & Roach, REALTORS® references Boucher as their home warranty marketing manager in each and every buyer and seller kit, which Boucher feels is a comfort to buyers and sellers alike.
“I tell them my job is to give them information about the product, which I firmly believe in,” says Boucher. “A lot of times I’ll give them personal examples of claims that are covered in the HSA Home Warranty plan to give them more confidence.” These examples often include common claim questions, as well as a reminder of HSA’s Preferred Vendor Network.
“It gives our sales associates an established, monitored relationship with a proven warranty provider that they can recommend to their clients,” says Storti. “And they know that the service will be excellent and that any and all issues will be addressed.
“The regional directors, as well as the sales representatives, are committed to building relationships with the agents in order to build their trust and to show them they are reliable. It just makes total sense,” concludes Storti.
For more information, visit www.onlinehsa.com.
