Jack Markham joined Z57 and Zurple, owned by Constellation Software, in April 2017 as vice president and site director. Markham has been promoted to general manager and now focuses on managing day-to-day operations at the two companies.
Markham has renewed the focus at the companies by completely changing the mentality to one that is “customer-obsessed.” Under his leadership, Z57 and Zurple have improved customer engagement, increased brand rating and changed customer perceptions. This has helped both companies increase their value offering to agents, allowing them to retain agents as clients for longer periods.
"Customer success and morale, and employee success and morale, should be the foundation of every business, and something that every business owner should focus on daily."
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