As the consumer demand for seamless and coordinated transactions increased through 2021, Jeff Detwiler introduced LF1, Long & Foster’s all-inclusive customer experience, the only complete solution in the industry. Expanding on the company’s commitment to LF1, he also led the company in the launch of its new inspection company, Insight Home Inspections, offering clients everything and everyone they need to buy, sell or own a home.
The focus on delivering an exceptional experience is core to Detwiler’s vision, which drove his decision to launch Insight. In 2021, under his leadership, Long & Foster rebranded its property management to be more reflective of their all-inclusive experience. “Warren Buffet said last year, “Since our country’s birth, individuals with an idea, ambition and often just a pittance of capital have succeeded beyond their dreams by creating something new or by improving the customer’s experience with something old.” The latter part—improving the customer’s experience—resonates with us and what we want to achieve with LF1.”