Navigating the world of technology can be challenging, and Shaun Rosemann is on a tireless crusade to ensure every client (all 500,000 of them) is equipped with the resources and dedication to help them succeed. His philosophy is that each customer is unique, with specific needs and concerns for their business, so when they reach out, it is important to listen attentively to thoroughly understand their situation and provide personalized solutions to meet those needs.
In January 2023, he helped with the BoomTown acquisition and the launch of btPRO with expanded service offering PROdesk for Top Teams—one of the largest and most successful rollouts in the industry.
“I love working with REALTORS®. Helping them succeed is an absolute joy. The infusion of technology into a REALTORS® work stream and seeing them succeed because of it is a really rewarding thing,” he says. “I also love my team. The Inside Real Estate Customer Success team is well over 120 people. They are industry experts who have so much experience helping our customers. Leading this team and seeing them succeed is also a major reason I love my job.”