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7 Tips to Stay Better Engaged with Clients, Keep Your Memory Sharp

February 25, 2008
Reading Time: 5 mins read

RISMEDIA, Feb. 26, 2008-(MCT)-Can you remember your best friend’s address? Your cousin’s birthday? Your own child’s cell phone number? The name of the attorney general of the United States? No? You’re not alone, and you’re not necessarily on the far side of 40.

The proliferation of cell phones, PDA’s, Outlook calendars and other “smart” technology-not to mention frenetic multitasking and easy Googling-has left many of us feeling, well, stupid in the memory department. The reams of addresses, dates and numbers that people once routinely rattled off have become mental mysteries for those of us who rely on electronic directories, pop-up reminders, speed dialing and global positioning satellites to get what we need to know or where we need to go.

Experts say it’s unlikely such gadgets actually are harming our capacity to remember. But when it comes to memory, there’s little doubt that it’s a case of “use it or lose it.”

“It’s the same as physical fitness. We know we have to get into the gym, but how many are in the gyms? … Memory is the exact same process: Are you willing to do the work?” said Tony Dottino, a management consultant who founded the USA Memory Championship 11 years ago to “showcase people who exercise their minds.”

For the nearly 80 million Baby Boomers already concerned about the threat of Alzheimer’s and dementia, the threat of memory loss is no small issue. And, as they age, it is not only the target of promising research and medications but the basis for a growing number of businesses, products and services.

Type “memory” into the search line on Amazon and a library’s worth of book titles bloom on the screen. Do the same thing on Google and discover an expanding array of “memory aids” ranging from “Brain Games” to dietary supplements.

This spring, Westin Hotels & Resorts plans to introduce Brain+Body Fitness, a program incorporating a series of custom mind-and-body exercises that will be distributed to guests at check-in. In addition, some properties in the chain will offer “brain teasers” on the coasters provided with the in-room coffee service and Sudoku games for poolside loungers.

“It’s not just Westin. There are many companies that are thinking about this in many different ways,” said Gary Small, a professor of psychiatry and biobehavioral sciences at UCLA’s Semel Institute, who designed the mental exercises for Westin.

“Memory, in a way, is a low-hanging fruit, and people notice the changes. At least half of people, by the time they reach their 40s and 50s, notice cognitive decline,” said Small, who is launching a one-day Brain Boot Camp at the UCLA Memory and Aging Center.

Asked about the effectiveness of such programs on sharpening memory, Small chuckled.

“We can fix your brain in a few hours. I’m laughing, but we really can,” he said. “The evidence becomes more and more compelling that we can do something about it. The challenge is to get people to do it.”

Small’s program, which runs about $500 for the six-hour version and about $250 for a three-hour “Boot Camp Lite,” first assesses campers’ memory, stress and fitness levels. Then it teaches them basic memory techniques and introduces a “healthy brain diet” including fish, antioxidant-rich colorful vegetables and fruits, and wine in moderation.

Because stress impedes memory, the program demonstrates relaxation exercises to improve mental focus. It also provides a daily lifestyle plan, including physical conditioning, to maintain brain health over time.

The object is to minimize the symptoms of normal age-associated memory impairment and, perhaps, lower the risk of getting Alzheimer’s disease, Small said.

Because people are living longer and many remain active for many years after retirement, there is a greater incentive to keep the brain healthy, said Stephen Salloway, director of the Memory & Aging Program at Rhode Island’s Butler Hospital and professor of clinical neurosciences at Brown University’s Alpert Medical School.

Nonetheless, nearly all people will experience some aspect of memory loss as they age. The question is how to identify the point where normal loss becomes something more serious.

In general, people who think they have serious memory problems generally don’t, because “people who have a more serious memory problem tend to be less aware of it,” Salloway said.

There are other “telltale signs,” he said. People should get examined if they can’t remember a word or name and it doesn’t come to them at some later point. Or if they forget not just the detail of an event but the event itself. Or if they no longer can multitask, such as driving a car while listening to the radio or carrying on a conversation.

“All of these are signs that there is the beginning of a memory disorder,” said Salloway, who believes too few primary-care physicians routinely question older patients about memory problems at annual physicals. Some memory problems may be traced to medication or depression, which can be treated, and not to Alzheimer’s.

If, as Samuel Butler wrote, “To live is to remember and … to die is to forget,” people most fear a diagnosis of Alzheimer’s because it means they will be robbed of their memories and therefore their lives.

There is no cure for Alzheimer’s, but treatments are available for the disease if diagnosed in its early stages, Salloway said, noting there are many new diagnostic tools and treatments under development.

Meanwhile, cultivating a healthy brain is the best defense available against memory loss.

“The more that you maintain your brain activity, the easier it’s going to be to be in better shape,” said Gabriela Cora, a psychiatrist and president of the Executive Health & Wealth Institute in Miami Shores, Fla.

“We’ve seen that the people who do well with their intellects and cognitively along the way are the people who are challenging themselves. It could be … learning a new language or trying to learn a new software program. What you will do inevitably is work on memory,” she said.

To Rob West, director of the cognitive psychology program at Iowa State University, the key to staying sharp may be even simpler. He said, “It’s probably being engaged in anything other than sitting and not doing anything but looking at the television all day.”

Tips for Remembering Names and Faces:

1. When meeting someone, focus on what you’re going to learn about that person, not on what you are going to say.
2. When you hear the person’s name, try to repeat it or ask about its spelling.
3. Ask for a business card or write the name down immediately after leaving the person. The more senses you engage–hearing, saying and seeing the name–the more likely you will be to remember.
4. Learn at least four things about the person, such as what the person does for a living and where the person lives. . The more you know about the person, the easier it will be to recall him or her.
5. As you say goodbye, repeat the person’s name.
6. Pretend you have to introduce this person to a friend and swiftly review the information you’ve gathered.
7. Make remembering a game. The more you stress over it, the less you’ll remember.

Source: Tony Dottino, management consultant and chairman of the USA Memory Championship

© 2008, Chicago Tribune.
Distributed by McClatchy-Tribune Information Services.

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Paige Tepping

Paige Tepping

As RISMedia’s Managing Editor, Paige Tepping oversees the monthly editorial and layout for Real Estate magazine, working with clients to bring their stories to life. She also contributes to both the writing and editing of the magazine’s content. Paige has been with RISMedia since 2007.

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