Whether patronizing a restaurant or store, or making a phone call to request information or assistance, one constant holds true: People today want quick, personal and high-quality service. When it comes to real estate, homebuyers can find this top-of-the-line customer service on Weichert.com, the web site for Weichert, Realtors®.
A robust source of accurate information for consumers, Weichert.com provides access to the full inventory of agent-listed homes for sale by all real estate companies – more than 1.5 million listings are featured on the site. With a user-friendly interface, plenty of large photos, and community and school information, Weichert.com enjoyed more than 42 million visits in 2014.
“One of the great things about a web site like Weichert.com is that it provides access to all homes on the market – from all real estate companies, not just Weichert – and we can provide accurate information about every one of these homes,” says Michael Montsko, who oversees Weichert.com and has been selected multiple times for the Inman News list of the 100 Most Influential Real Estate Leaders. “In fact, of the 740,000 customer contacts handled by our customer service center in 2014, more than 60 percent of Weichert.com inquiries were about homes listed by other brokers.”
Weichert’s multi-million dollar Internet strategy is focused on making it easier for homebuyers to find listings on its site, which is done in part through strategic partnerships with popular real estate sites and the purchase of real estate-related keywords. Once home seekers are on Weichert.com, they will find a toll-free number alongside each listing as well as a link to a web form where they can request additional information. Once a call is made or an e-mail request is sent, one of more than 40 inside sales consultants will immediately transfer customers to a local real estate specialist who can answer questions about a home and schedule an appointment to view it.
As a result, homebuyers browsing Weichert.com can expect to get their questions answered and an appointment set much more quickly than they will at other real estate websites.
“We are proud of our ability to meet the needs of both homebuyers and sellers through the power of Weichert.com,” adds Montsko. “By driving web traffic to real estate listings from all sources and then meeting the expectation for a quick response via our warm transfer process, we can help sellers get their home sold and buyers can move rapidly on a home that meets their needs.”
For more information, visit www.weichert.com.
