Ryan Carrell, director of Relocation and Client Services with Carpenter REALTORS®, a member of Leading Real Estate Companies of the World®, earned his real estate degree at Indiana University and began his career on the third-party relocation side of the business. After nearly six years working in that segment of the industry in Virginia, Carrell decided to head to Indianapolis, where he started a career at his current Indianapolis-based firm.
It wasn’t long before he learned how the Quicken Loans Agent Relations team could help the 32 offices and nearly 700 agents working for Carpenter REALTORS® by providing mortgages to the firm’s clients.
“We don’t have a mortgage division or a title division, so we partner with a great number of lenders to give clients choices, and they’re one that people tend to gravitate to,” says Carrell. “They are a national lender that does hundreds of thousands of transactions each year. Although Quicken Loans offers the power of a national brand, its Agent Relations team doesn’t stray from what is most important: giving the agent the one-to-one experience they are looking for. And while online vendors sometimes get a bad rap, Quicken Loans is doing all the necessary things to instill confidence at every step of the mortgage process with clients, keeping our agents at the center of the transaction.
“My team here handles the internet traffic for the company, so as consumers come on the website and ask questions, we ascertain who the best person from the company is to answer those questions, and, since they’re online already, we have tended to partner with Quicken Loans,” Carrell continues. “For a consumer who likes a transparent process and communication every step of the way, Quicken Loans becomes a great option to refer them to.”
Carpenter REALTORS® works directly with their dedicated Market Manager, Troy Londo, whose devotion to the job is not lost on Carrell.
“He has been a great asset,” says Carrell. “From an agent’s standpoint, they like to get nose-to-nose with people, and he puts a face to the company. They know Troy is open to any and all questions. Even if it’s not his area of expertise, he serves as the point person for all of Quicken Loans. He is always available for a call or email to help our team out.”
Although Londo is based in Detroit, he spends the greater part of his time in Indianapolis meeting with the team at Carpenter REALTORS®, presenting products offered by Quicken Loans, specifically Rocket Mortgage.
“Once we understood the beauty of Rocket Mortgage, that the consumer was giving Quicken Loans the ability to pull needed documents and verify income and statuses—where usually in the mortgage process the loan officer is requiring the consumer to bring that data to them—it really speeds up the process and makes their approval significantly stronger than other competitors, which leads to closing quicker than competitors,” says Carrell.
For more information, contact the Quicken Loans Agent Relations team at (866) 718-9842, email AgentRelations@QuickenLoans.com or visit Agent.QuickenLoans.com.
Zoe Eisenberg is RISMedia’s senior content editor. Email her your real estate news ideas at zoe@rismedia.com.
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