Realtor.com® has appointed Michelle Meyers vice president, Customer Success, a new position designed to increase value to the company’s agent and broker customers, the News Corp subsidiary Move, Inc.-operated company recently announced. Meyers is based in Scottsdale, Ariz., alongside much of realtor.com’s customer care and sales operations teams.
“We are constantly evaluating every point of our customer journey to ensure we create the best environment for our customers to build, manage and grow their business,” says Debbie Neuberger, senior vice president of Service Operations at realtor.com. “This new role helps further extend our reputation for best-in-class results among competing national providers, and Michelle is supremely qualified and positioned to advance professionals and realtor.com in this capacity.”
The customer care team supports the range of services for real estate professionals offered by realtor.com, from onboarding and training to billing and general assistance. The customer support team also assists agents and brokers in growing their business as they leverage the tools and information available on realtor.com. The team provides hands-on customer care seven days per week.
Meyers will further build on this strong track record of investment in customer success through a focus on creating lifetime customers, designed around helping new agents launch and grow their brand and expanding the breadth and depth of business relationships with existing customers to help them at each stage along their business path. The new role takes the perspective of the customer across their experience with realtor.com to identify opportunities to better streamline and coordinate communication, support and service, and help generate measurable business growth.
Meyers has spent the majority of her career in customer engagement and client relationship management in the workforce mobility and healthcare sectors, and brings an extensive background across business operations, analytics and reporting. She most recently served as the Northern California general manager for Synergy Global Housing, which provides relocation and temporary housing services in over 55 countries around the world. Meyers previously served as COO of medical device company Biolyst, LLC, d/b/a Realief Neuropathy Centers, and in client engagement and client service leadership roles at SIRVA Relocation.
Meyers began her career as a real estate professional, giving her relevant insight into the needs of agents and brokers at each point in their relationship with their homebuyer and seller clients. Meyers holds a bachelor’s degree from Bethel University in Minnesota.
For more information, please visit www.realtor.com.
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