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Spotlight: Taking Customer Service One Step Further

Home Best Practices
By Zoe Eisenberg
March 26, 2016
Reading Time: 2 mins read

Jean Rawls knows how to stand out among the competition. Since she started her career in real estate in 1993, the Keller Williams agent has worked with some of Atlanta’s most demanding clients, and has been recognized as one of Atlanta’s Top 100 REALTORS®. How has she maintained such a high level of success over the years? With supreme customer service.

“My determination to provide stellar customer service is what ultimately brought me success,” says Rawls. One valuable service that Rawls offers her clientele is a home warranty through First American Home Buyers Protection Corporation. “A home warranty equals peace of mind for buyers and sellers,” says Rawls, “and it’s a standard part of most real estate transactions in our Keller Williams’ offices.”

Just as Rawls has been a leader in the real estate industry for more than 20 years, First American has been a home warranty industry leader for more than 30 years. This made the company a logical pick when Rawls was on the hunt for quality home warranty coverage that she could offer both buyers and sellers.

A First American home warranty allows buyers to enjoy their new home and protects their budget by safeguarding their appliances and home systems.

It also protects sellers against the expense of unexpected home repairs before, during, and after the sale. Offering a home warranty can also provide the seller with a competitive edge over other homes on the market.

Of course, by protecting both buyers and sellers, First American also helps the agent, who can now offer their client peace of mind throughout the listing period and beyond.

To help agents even further, First American offers marketing materials that agents and brokers can use to help educate homebuyers and sellers as to the benefits associated with a home warranty policy.

“A home warranty is a smart choice for any real estate professional and their clients,” says Rawls. “Even the best home will need repairs, and there is no way to predict when they will happen. At Keller Williams, agents rely on home warranties to protect their clients’ investment. The warranty helps eliminate stress on all sides.”

For more information, visit www.homewarranty.firstam.com.

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