Quicken Loans was once again ranked highest in client satisfaction for primary mortgage origination in J.D. Power’s 2016 Primary Mortgage Origination Satisfaction Study, the company recently announced. The ranking marks Quicken Loans’ seventh consecutive year at No. 1 in the study.
“Our talented team has spent three decades of blood, sweat and tears making sure we provide clients the best mortgage experience in the world,” says Dan Gilbert, founder and chairman, Quicken Loans. “The passion our team members extol in every interaction they have with our clients is driven by a culture that focuses on our team members and the millions of people we serve above all else.”
“To repeatedly be recognized as the industry’s client service leader is a true testament to the core principles our company has operated on for more than 30 years,” says Bill Emerson, Quicken Loans CEO. “Even more significant, it’s clear that it doesn’t stop here as we continue to grow and develop new technologies that improve the mortgage experience for our clients.”
Quicken Loans scored highest overall in four categories in the study: application/approvals process; client interaction; client onboarding; and loan closing. The company was also ranked by J.D. Power highest in client satisfaction among home loan servicers earlier this year for the third consecutive year—which, combined with its latest ranking, places it at the top ten times in the past seven years.
The study also reported faster closing times among clients, especially younger sets, who used Rocket Mortgage, Quicken Loans’ online, on-demand mortgage offering.
For more information, please visit www.quickenloans.com.
