With 28 years of experience under his belt, real estate professional Michael Collins understands just how important a home warranty is to both buyers and sellers—especially in today’s real estate market. “So many homes are being sold as-is today,” says Collins, “and a home warranty gives the buyer and the seller some peace of mind in knowing that they have some protection if an appliance within the home breaks on closing day.”
An avid proponent of American Home Shield (AHS®) and the home warranty products they provide, Collins explains that the positive feedback from his clients ultimately led to his decision to partner with the company. “I tried AHS out initially and got good feedback from my clients regarding their responsiveness and the fact that they honored their contracts,” says Collins. “That was enough for me to know that this was a good fit.”
And over the years, AHS has been with Collins every step of the way. “It’s been a positive synergy,” says Collins, who goes on to say that each and every one of his clients experiences the same good service he does. “My rep, Carrie Schram-Portman, is amazing. Not only does she return my calls and answer my emails without delay, if I ever have an issue with a client being dissatisfied, she takes care of it immediately.” Adding to the positive experience is the fact that American Home Shield’s products are reasonably priced within the marketplace, another benefit that can’t be overlooked.
When it comes to his experience in working with AHS, Collins has nothing but positive things to say about the company. “Not only is the entire team at AHS responsive, their customer service and vendors are excellent,” says Collins, who notes that the process involved with ordering a new policy is very easy, allowing him to be more efficient with his time.
In addition, working with AHS also goes a long way toward providing his clients with the best possible customer service. “For me, customer service comes first. I’m only as good as the people I refer to my clients, and I assure you that if that referral is bad, it’s ultimately a reflection on me. So I’m very careful about who I refer,” says Collins. “American Home Shield is a long-standing company that has a proven track record. These guys are here to stay, and their reputation speaks for itself.”
For more information, visit www.ahs.com/realestate.
