A proud West Point graduate and former member of the U.S. Armed Forces, you could say that providing protection and security has always been a big aspect of Todd Hetherington’s family tradition.
As a real estate professional for more than two decades, it’s no coincidence that Hetherington has always been a big believer in home warranties. In fact, he always recommends them to clients to help protect them from unforeseen circumstances that can threaten their quality of life, their financial security and their real estate investment.
Today, Hetherington is CEO of NM Management/CENTURY 21 New Millennium, an Alexandria, Va.-based company, whose core organizations provide a complete range of real estate sales and support to real estate clients in Virginia, Maryland and the District of Columbia. He continues to promote the value of HSA home warranties to virtually every client he does business with.
“We found the big plus of working with HSA is the personalized service,” says Hetherington. “Compared to the home warranty company we used to do business with, we find HSA’s responsiveness to be phenomenal. They listen and they are innovative. If we need something to happen regarding the products they provide our clients, they make it happen.”
For instance, when his companies began breaking into new markets and neighborhoods where the HSA service networks didn’t offer as many service providers, Hetherington says that instead of looking for another home warranty provider, he worked with HSA to expand their vendor network.
Looking across the landscape of all the homes his team helps clients buy, sell or manage, Hetherington says there’s an HSA home warranty plan to help protect each and every one of them—even if they’re buying or selling a brand new home.
While it might seem counterintuitive to add a home warranty to a brand new home, Hetherington learned from personal experience that even a new appliance, roof, HVAC system or other component in a new home can fail at any time.
“Home warranties are even more important on new properties,” Hetherington says. “I recently had a new property built, and I wasn’t going to bother with a home inspection or warranty. But I decided to at least hire an inspector, and he found a minor leak in our 75-gallon water heater that would have ruined our home pretty quickly.
“After that, I decided to keep an HSA home warranty on all of my homes, and even our investment properties. For residential clients, it’s value-added peace of mind should something go wrong, and with our management company, offering home warranties through HSA to the owner is a godsend,” adds Hetherington.
“Typically, when they have a breakdown, they’re thanking us for that recommendation.”
And for the few who don’t take that advice? “Well, when something goes wrong, we help them get it fixed, and then get them covered with an HSA home warranty.”
For more information, visit www.onlinehsa.com.
