Rocket Mortgage by Quicken Loans was recently named No. 1 in the nation for client satisfaction in primary mortgage origination by J.D. Power. This is the record 11th consecutive year Rocket Mortgage has earned the accolade, which is based entirely on client feedback collected by the independent research firm.
“At Rocket Mortgage, one of our ISMs—the core philosophies which define our culture and guide our decision making—is ‘Every Client. Every time. No Exceptions. No Excuses.’ J.D. Power’s recognition is further confirmation we are consistently meeting our clients’ needs and living up to this ISM,” said Jay Farner, CEO of Rocket Mortgage. “This accolade comes after we experienced record-breaking loan volume in the first 2 quarters of 2020. Results like this can only be achieved with the combination of world-class technology and the absolute passion and pride of our team members.”
In addition to ranking No. 1 overall, Rocket Mortgage is best-in-class in every category that makes up the total satisfaction score, including:
– Overall Satisfaction
– Application and Approval
– Loan Offering
– Loan Closing
– Communication
Further, according to the J.D. Power study, 92 percent of clients surveyed stated Rocket Mortgage team members completely explained the application and approval process. Additionally, 94 percent of Rocket Mortgage clients surveyed said the application-related documents were easy to understand.
Not only are Rocket Mortgage clients pleased with the service they receive, they have made it clear they will return to the lender the next time they need a mortgage. The study showed that 80 percent of the clients surveyed said they will “definitely” consider Rocket Mortgage for their next home purchase. This is compared to an industry average of 71 percent of clients saying they will definitely consider their originating lender for their next home purchase.
In July, Rocket Mortgage was also named No. 1 in J.D. Power’s survey of mortgage servicers for the seventh consecutive year—leading the list every year it has been eligible. This brings Rocket Mortgage’s total top rankings from J.D. Power to 18—the most of any mortgage lender in the history of the study.
For more information, please visit www.quickenloans.com.
