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What Are Client Touches? Starting Your Referral Business

Home Colibri
By Zoe Eisenberg
February 14, 2019
Reading Time: 2 mins read
Referrals: The Foundation of Real Estate Success

If you’re looking to get into real estate, you should know that repeat clients or client referrals can be non-existent. In order to build up your client database to transform clients into sources for referral business, you need to keep in touch with your contacts. Most agents do this by reaching out every six months or so with what they call “client touches”—a gentle reminder that you’re available to help them with any real estate questions they may have.

One great client touch is a handwritten card letting your former client know you’re thinking of them—but who has time to write hundreds of thank you cards? You do, if you schedule it.

For those of us already juggling the trifecta of family, work and personal time, finding time for yet another thing can be overwhelming; however, Sunday evening can be the perfect time to cruise through a stack of client touch cards. Below are a few tips to help.

Prioritize. Just like you might prioritize a weekly family dinner, prioritize your client touch time by letting family and friends know that Sunday between 3-5 or 7-9 you’re booked, weekly. Setting those guidelines will help you stick to them.

Prepare. Don’t let Sunday roll around only to realize you’re out of thank you cards or mailing labels. Make a note to check your stock every Friday so you have time to refill if you need.

Make it a family affair. Have small kids? Make a weekly Sunday arts night, where you and the kids sit down at the table. You work on writing a stack of cards to clients, while your little one works on a drawing, puzzle or painting. Have older kids? Write cards while you watch a weekly movie.

Create a ritual. Regardless of whether you make card-writing a family affair each Sunday evening, or something you sit with over a cup of coffee Sunday morning, pairing the act with something you enjoy will help create a positive ritual you can look forward to.

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Beth McGuire

Beth McGuire

Recently promoted to Vice President, Online Editorial, Beth McGuire oversees the editorial direction and content of RISMedia’s websites, and its daily, weekly and monthly newsletters. Through her two decades with the company, she has also contributed her range of editorial and creative skills to the company’s publications, content marketing platforms, events and more.

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