RISMedia
  • News
  • Premier
  • Reports
  • Events
  • Power Broker
  • Newsmakers
  • More
    • Publications
    • Education
No Result
View All Result
  • Upcoming Events
  • Podcasts
  • Event Coverage
Join Premier
Sign In
RISMedia
  • News
  • Premier
  • Reports
  • Events
  • Power Broker
  • Newsmakers
  • More
    • Publications
    • Education
No Result
View All Result
RISMedia
No Result
View All Result

‘Controlling the Controllables’: Leading Through and Beyond Crisis

in Podcast
Share on FacebookShare on Twitter
  • Episodes
  • Subscribe to Podcast
  • About
  • Contact
Menu
  • Episodes
  • Subscribe to Podcast
  • About
  • Contact



Episode #2
Chris Stuart
CEO and President, Berkshire Hathaway HomeServices
‘Controlling the Controllables’: Leading Through and Beyond Crisis

Overview

What do you do when a crisis strikes? Especially when you’re running one of the largest real estate franchise networks in the world? In this week’s episode, Berkshire Hathaway HomeServices CEO Chris Stuart walks us through the tough decisions he made during COVID-19, as well as the lessons learned, the silver linings and the new opportunities now at hand for the company’s 50,000-some agents. Find out why Stuart says success all boils down to four pillars, starting with mindset.

On this week’s episode you’ll learn:
2:02: Planning for the worst and controlling the controllables
7:20: The key message to agents: ‘Be in the service of others.’
8:48: Why are some agents having their best year ever while others aren’t?  The current dichotomy and the four pillars of success:
10:48: Creating protocols so 50,000 agents could work from home
16:34: The key leadership takeaways
21:28: Silver linings revealed: Why nothing will ever replace the agent/customer relationship.
25:00: The importance of branding and marketing during a crisis
31:13: Why it’s time to think beyond local
33:50: The playbook for moving forward and the alchemy of high performance

About Chris Stuart
Appointed to his positions in January 2019, Chris Stuart serves as the CEO of HSF Affiliates LLC and CEO and president of Berkshire Hathaway HomeServices. Previously, he was COO for HSF Affiliates LLC overseeing Franchise Sales, Marketing and Technology among other work groups and responsibilities. Stuart joined HSF Affiliates in 2015 and assumed leadership of Franchise Sales a year later. In 2017, he was named senior vice president of Business Development and Operations and by 2018, he oversaw the daily operations of most departments. Prior to his arrival at HSF Affiliates, Stuart was part of the executive leadership team at Intero Real Estate Services in Silicon Valley. At Intero, he was charged with growing and managing Intero’s franchise company and was involved in various corporate initiatives including technology strategy, leadership development and training, agent recruitment and more.

Links and Resources

  • RISMedia’s ACESocial
  • @HSFChrisStuart
  • The 4 Disciplines of Execution
  • Responding to Today
  • From Hot to Not: Navigating the Fluctuating Temperature of Real Estate’s Historically Strong Market
  • Real Estate Reconstructed: How Technology Is Helping Us Survive Now – and Thrive Later
  • The Ultimate Guide to Find, Hire, Train a Real Estate ISA
  • Explained: What Is a Virtual Assistant?

 

Please login to join discussion

Recent Posts

  • New York-Based Marquee Realty Joins Howard Hanna Real Estate Services
  • Cutting Out the Noise
  • RISMedia Wins Gold, Silver Awards, Special Recognition at 2025 NAREE Journalism Competition

Categories

  • Spotlights
  • Best Practices
  • Advice
  • Marketing
  • Technology
  • Social Media

The Most Important Real Estate News & Events

Click below to receive the latest real estate news and events directly to your inbox.

Sign Up
By signing up, you agree to our TOS and Privacy Policy.

About Blog Our Products Our Team Contact Advertise/Sponsor Media Kit Email Whitelist Terms & Policies ACE Marketing Technologies LLC

© 2025 RISMedia. All Rights Reserved. Design by Real Estate Webmasters.

No Result
View All Result
  • Home
  • Premier
  • Reports
  • News
    • Agents
    • Brokers
    • Teams
    • Consumer
    • Marketing
    • Coaching
    • Technology
    • Headliners New
    • Luxury
    • Best Practices
    • National
    • Our Editors
  • Publications
    • Real Estate Magazine
    • Past Issues
    • Custom Covers
  • Events
    • Upcoming Events
    • Podcasts
    • Event Coverage
  • Education
    • Get Licensed
    • REALTOR® Courses
    • Continuing Education
    • Luxury Designation
    • Real Estate Tools
  • Newsmakers
    • 2025 Newsmakers
    • 2024 Newsmakers
    • 2023 Newsmakers
    • 2022 Newsmakers
    • 2021 Newsmakers
    • 2020 Newsmakers
    • 2019 Newsmakers
  • Power Broker
    • 2025 Power Broker
    • 2024 Power Broker
    • 2023 Power Broker
    • 2022 Power Broker
    • 2021 Power Broker
    • 2020 Power Broker
    • 2019 Power Broker
  • Join Premier
  • Sign In

© 2025 RISMedia. All Rights Reserved. Design by Real Estate Webmasters.

X