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The Case for a Better Brokerage Brand: Why Pre-Sale Improvements Matter

While we all recognize the power of curb appeal and modern finishes, the impact of neglected pre-sale improvements on a brokerage’s brand is often underestimated.

Home Agents
Commentary By Rick Hennessey
February 24, 2025
Reading Time: 2 mins read
The Case for a Better Brokerage Brand: Why Pre-Sale Improvements Matter

In the highly competitive world of real estate, brand reputation and differentiation is everything. As leaders of large brokerage firms, you understand that every home you sell becomes a reflection of your brand—your promise of value, trust and results. Yet, there’s a troubling reality many brokerages face: the sale of homes that are not adequately prepared for the market.

While we all recognize the power of curb appeal and modern finishes, the impact of neglected pre-sale improvements on a brokerage’s brand is often underestimated. Selling an unimproved home doesn’t just affect the final sale price or days on market—it reflects on the brokerage itself. Buyers see your signs in the yard and your agents in the ads, and they connect the home’s presentation directly to your reputation. If the property underwhelms, so does the brand.

Homes improved before listing sell faster, and for more money; this isn’t new information. But the opportunity cost of not addressing pre-sale improvements goes beyond dollars and cents. A poorly presented home erodes trust in our ability to deliver on our core promise: maximizing value for both buyers and sellers.

Moreover, sellers today have higher expectations. They’ve watched enough HGTV to understand what ā€œmarket-readyā€ means, but many lack the up-
front cash or confidence to make necessary updates. This creates a challenge for brokerages: How do we ensure every home we list lives up to the standards our brand promises?

The answer lies in innovation. At HouseAmp, we’ve developed pre-sale home lending to address this very problem. By giving sellers the means to fund critical improvements before listing, brokerages can elevate the presentation of every property while staying true to their fiduciary responsibility. More importantly, it allows brokerages to consistently deliver on brand promises: maximizing value for every seller and providing a top-tier experience for buyers.

Improved homes mean better sales outcomes, which lead to happier clients. Happier clients become vocal advocates, driving referrals and enhancing your brand equity. Plus, working to maximize returns builds lifetime customers. On the flip side, neglecting these improvements risks alienating sellers, slowing transactions and leaving money on the table. That’s no bueno.

As CEOs, it’s our responsibility to ensure our brands remain synonymous with excellence. Selling homes that aren’t market-ready might seem like a minor detail, but in today’s competitive market, it’s a missed opportunity that we can’t afford. It’s time to think strategically about pre-sale improvements—not just as a tool for higher commissions, but as a critical pillar of your brand identity.

Afterall, every home you sell tells a story about who you are. Make sure it’s a good one.

For more information, visit https://www.houseamp.com/.Ā 

Tags: Business DevelopmentHouseAmpListingspre-saleReal Estate Business DevelopmentReal Estate MagazineREALTORĀ® AdviceRick HennesseySellersTrends & Issues
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Rick Hennessey

Rick Hennessey is the CEO of HouseAmp, Inc.

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